Chapter - Index
CHAPTER 7 -
ORGANIZED PLANNING
THE CRYSTALLIZATION OF DESIRE INTO
ACTION
The Sixth Step toward Riches
You have learned that everything man creates or acquires, begins
in the form of DESIRE, that desire is taken on the first lap of
its journey, from the abstract to the concrete, into the workshop
of the IMAGINATION, where PLANS for its transition are created and
organized.
In Chapter two, you were instructed to take six definite, practical
steps, as your first move in translating the desire for money into
its monetary equivalent. One of these steps is the formation of
a DEFINITE, practical plan, or plans, through which this transformation
may be made.
You will now be instructed how to build plans which will be practical,
viz:
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(a)
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Ally yourself with a group of as many people as you may
need for the creation, and carrying out of your plan, or
plans for the accumulation of money--making use of the "Master
Mind" principle described in a later chapter. (Compliance
with this instruction is absolutely essential. Do not neglect
it.)
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(b)
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Before forming your "Master Mind" alliance,
decide what advantages, and benefits, you may offer the
individual members of your group, in return for their cooperation.
No one will
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p. 148
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work indefinitely without some form of compensation.
No intelligent person will either request or expect another
to work without adequate compensation, although this may
not always be in the form of money.
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(c)
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Arrange to meet with the members of your "Master
Mind" group at least twice a week, and more often if
possible, until you have jointly perfected the necessary
plan, or plans for the accumulation of money.
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(d)
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Maintain PERFECT HARMONY between yourself and every member
of your "Master Mind" group. If you fail to carry
out this instruction to the letter, you may expect to meet
with failure. The "Master Mind" principle cannot
obtain where PERFECT HARMONY does not prevail.
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Keep in mind these facts:--
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First.
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You are engaged in an undertaking of major importance
to you. To be sure of success, you must have plans which
are faultless.
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Second.
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You must have the advantage of the experience, education,
native ability and imagination of other minds. This is in
harmony with the methods followed by every person who has
accumulated a great fortune.
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No individual has sufficient experience, education, native ability,
and knowledge to insure the accumulation of a great fortune, without
the cooperation of other people. Every plan you adopt, in your endeavor
to accumulate wealth, should be the joint creation of yourself and
every other member of your "Master Mind" group. You may
originate your own plans, either in whole or in part, but SEE THAT
THOSE PLANS ARE CHECKED, AND APPROVED BY THE MEMBERS OF YOUR "MASTER
MIND" ALLIANCE.
If the first plan which you adopt does not work successfully,
replace it with a new plan, if this new plan fails to work, replace
it, in turn with still another, and so on, until you find a plan
which DOES WORK. Right here is the point at which the majority of
men meet with failure, because of their lack of PERSISTENCE in creating
new plans to take the place of those which fail.
The most intelligent man living cannot succeed in accumulating
money--nor in any other undertaking--without plans which are practical
and workable. Just keep this fact in mind, and remember when your
plans fail, that temporary defeat is not permanent failure. It may
only mean that your plans have not been sound. Build other plans.
Start all over again.
Thomas A. Edison "failed" ten thousand times before
he perfected the incandescent electric light bulb. That is--he met
with temporary defeat ten thousand times, before his efforts were
crowned with success.
Temporary defeat should mean only one thing, the certain knowledge
that there is something wrong with your plan. Millions of men go
through life in misery and poverty, because they lack a sound plan
through which to accumulate a fortune.
Henry Ford accumulated a fortune, not because of his superior
mind, but because he adopted and followed a PLAN which proved to
be sound. A thousand men could be pointed out, each with a better
education than Ford's, yet each of whom lives in poverty, because
he does not possess the RIGHT plan for the accumulation of money.
Your achievement can be no greater than your PLANS are sound.
That may seem to be an axiomatic statement, but it is true. Samuel
Insull lost his fortune of over one hundred million dollars. The
Insull fortune was built on plans which were sound. The business
depression forced Mr. Insull to CHANGE HIS PLANS; and the CHANGE
brought "temporary defeat," because his new plans were
NOT SOUND. Mr. Insull is now an old man, he may, consequently, accept "failure"
instead of "temporary defeat," but if his experience turns
out to be FAILURE, it will be for the reason that he lacks the fire
of PERSISTENCE to rebuild his plans.
No man is ever whipped, until he QUITS--in his own mind.
This fact will be repeated many times, because it is so easy
to "take the count" at the first sign of defeat.
James J. Hill met with temporary defeat when he first endeavored
to raise the necessary capital to build a railroad from the East
to the West, but he, too turned defeat into victory through new
plans.
Henry Ford met with temporary defeat, not only at the beginning
of his automobile career, but after he had gone far toward the top.
He created new plans, and went marching on to financial victory.
We see men who have accumulated great fortunes, but we often
recognize only their triumph, overlooking the temporary defeats
which they had to surmount before "arriving."
NO FOLLOWER OF THIS PHILOSOPHY CAN REASONABLY EXPECT TO ACCUMULATE
A FORTUNE WITHOUT EXPERIENCING "TEMPORARY DEFEAT." When
defeat comes, accept it as a signal that your plans are not sound,
rebuild those plans, and set sail once more toward your coveted
goal. If you give up before your goal has been reached, you are
a "quitter." A QUITTER NEVER WINS--AND--A WINNER NEVER
QUITS. Lift this sentence out, write it on a piece of paper in letters
an inch high, and place it where you will see it every night before
you go to sleep, and every morning before you go to work.
When you begin to select members for your "Master Mind"
group, endeavor to select those who do not take defeat seriously.
Some people foolishly believe that only MONEY can make money.
This is not true! DESIRE, transmuted into its monetary equivalent,
through the principles laid down here, is the agency through which
money is "made." Money, of itself, is nothing but inert
matter. It cannot move, think, or talk, but it can "hear"
when a man who DESIRES it, calls it to come!
PLANNING THE SALE OF SERVICES
The remainder of this chapter has been given over to a description
of ways and means of marketing personal services. The information
here conveyed will be of practical help to any person having any
form of personal services to market, but it will be of priceless
benefit to those who aspire to leadership in their chosen occupations.
Intelligent planning is essential for success in any undertaking
designed to accumulate riches. Here will be found detailed instructions
to those who must begin the accumulation of riches by selling personal
services.
It should be encouraging to know that practically all the great
fortunes began in the form of compensation for personal services,
or from the sale of IDEAS. What else, except ideas and personal
services, would one not possessed of property have to give in return
for riches?
Broadly speaking, there are two types of people in the world.
One type is known as LEADERS, and the other as FOLLOWERS. Decide
at the outset whether you intend to become a leader in your chosen
calling, or remain a follower. The difference in compensation is
vast. The follower cannot reasonably expect the compensation to
which a leader is entitled, although many followers make the mistake
of expecting such pay.
It is no disgrace to be a follower. On the other hand, it is
no credit to remain a follower. Most great leaders began in the
capacity of followers. They became great leaders because they were
INTELLIGENT FOLLOWERS. With few exceptions, the man who cannot follow
a leader intelligently, cannot become an efficient leader. The man
who can follow a leader most efficiently, is usually the man who
develops into leadership most rapidly. An intelligent follower has
many advantages, among them the OPPORTUNITY TO ACQUIRE KNOWLEDGE
FROM HIS LEADER.
THE MAJOR ATTRIBUTES OF LEADERSHIP
The following are important factors of leadership:--
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1.
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UNWAVERING COURAGE based upon knowledge of self, and
of one's occupation. No follower wishes to be dominated
by a leader who lacks self-confidence and courage. No intelligent
follower will be dominated by such a leader very long.
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2.
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SELF-CONTROL. The man who cannot control himself, can
never control others. Self-control sets a mighty example
for one's followers, which the more intelligent will
emulate.
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3.
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A KEEN SENSE OF JUSTICE. Without a sense of fairness
and justice, no leader can command and retain the respect
of his followers.
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4.
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DEFINITENESS OF DECISION. The man who wavers in his decisions,
shows that he is not sure of himself. He cannot lead others
successfully.
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5.
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DEFINITENESS OF PLANS. The successful leader must plan
his work, and work his plan. A leader who moves by guesswork,
without practical, definite plans, is comparable to a ship
without a rudder. Sooner or later he will land on the rocks.
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p. 154
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6.
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THE HABIT OF DOING MORE THAN PAID FOR. One of the penalties
of leadership is the necessity of willingness, upon the
part of the leader, to do more than he requires of his followers.
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7.
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A PLEASING PERSONALITY. No slovenly, careless person
can become a successful leader. Leadership calls for respect.
Followers will not respect a leader who does not grade high
on all of the factors of a Pleasing Personality.
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8.
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SYMPATHY AND UNDERSTANDING. The successful leader must
be in sympathy with his followers. Moreover, he must understand
them and their problems.
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9.
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MASTERY OF DETAIL. Successful leadership calls for mastery
of details of the leader's position.
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10.
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WILLINGNESS TO ASSUME FULL RESPONSIBILITY. The successful
leader must be willing to assume responsibility for the
mistakes and the shortcomings of his followers. If he tries
to shift this responsibility, he will not remain the leader.
If one of his followers makes a mistake, and shows himself
incompetent, the leader must consider that it is he who
failed.
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11.
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COOPERATION. The successful leader must understand, and
apply the principle of cooperative effort and be able to
induce his followers to do the same. Leadership calls for
POWER, and power calls for COOPERATION.
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There are two forms of Leadership. The first, and by far the
most effective, is LEADERSHIP BY CONSENT of, and with the sympathy
of the followers. The second is LEADERSHIP BY FORCE, without the
consent and sympathy of the followers.
History is filled with evidences that Leadership by Force cannot
endure. The downfall and disappearance of "Dictators"
and kings is significant. It means that people will not follow forced
leadership indefinitely.
The world has just entered a new era of relationship between
leaders and followers, which very clearly calls for new leaders,
and a new brand of leadership in business and industry. Those who
belong to the old school of leadership-by-force, must acquire an
understanding of the new brand of leadership (cooperation) or be
relegated to the rank and file of the followers. There is no other
way out for them.
The relationship of employer and employee, or of leader and follower,
in the future, will be one of mutual cooperation, based upon an
equitable division of the profits of business. In the future, the
relationship of employer and employee will be more like a partnership
than it has been in the past.
Napoleon, Kaiser Wilhelm of Germany, the Czar of Russia, and
the King of Spain were examples of leadership by force. Their leadership
passed. Without much difficulty, one might point to the prototypes
of these ex-leaders, among the business, financial, and labor leaders
of America who have been dethroned or slated to go. Leadership-by-consent
of the followers is the only brand which can endure!
Men may follow the forced leadership temporarily, but they will
not do so willingly.
The new brand of LEADERSHIP will embrace the eleven factors of
leadership, described in this chapter, as well as some other factors.
The man who makes these the basis of his leadership, will find abundant
opportunity to lead in any walk of life. The depression was prolonged,
largely, because the world lacked LEADERSHIP of the new brand. At
the end of the depression, the demand for leaders who are competent
to apply the new methods of leadership has greatly exceeded the
supply. Some of the old type of leaders will reform and adapt themselves
to the new brand of leadership, but generally speaking, the world
will have to look for new timber for its leadership.
This necessity may be your OPPORTUNITY!
THE 10 MAJOR CAUSES OF FAILURE IN LEADERSHIP
We come now to the major faults of leaders who fail, because
it is just as essential to know WHAT NOT TO DO as it is to know
what to do.
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1.
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INABILITY TO ORGANIZE DETAILS. Efficient leadership calls
for ability to organize and to master details. No genuine
leader is ever "too busy" to do anything which
may be required of him in his capacity as leader. When a
man, whether he is a leader or follower, admits that he
is "too busy" to change his plans, or to give
attention to any emergency, he admits his
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p. 157
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inefficiency. The successful leader must be the master
of all details connected with his position. That means,
of course, that he must acquire the habit of relegating
details to capable lieutenants.
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2.
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UNWILLINGNESS TO RENDER HUMBLE SERVICE. Truly great leaders
are willing, when occasion demands, to perform any sort
of labor which they would ask another to perform. "The
greatest among ye shall be the servant of all" is a
truth which all able leaders observe and respect.
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3.
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EXPECTATION OF PAY FOR WHAT THEY "KNOW" INSTEAD
OF WHAT THEY DO WITH THAT WHICH THEY KNOW. The world does
not pay men for that which they "know." It pays
them for what they DO, or induce others to do.
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4.
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FEAR OF COMPETITION FROM FOLLOWERS. The leader who fears
that one of his followers may take his position is practically
sure to realize that fear sooner or later. The able leader
trains understudies to whom he may delegate, at will, any
of the details of his position. Only in this way may a leader
multiply himself and prepare himself to be at many places,
and give attention to many things at one time. It is an
eternal truth that men receive more pay for their ABILITY
TO GET OTHERS TO PERFORM, than they could possibly earn
by their own efforts. An efficient leader may, through his
knowledge of his job
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p. 158
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and the magnetism of his personality, greatly increase
the efficiency of others, and induce them to render more
service and better service than they could render without
his aid.
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5.
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LACK OF IMAGINATION. Without imagination, the leader
is incapable of meeting emergencies, and of creating plans
by which to guide his followers efficiently.
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6.
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SELFISHNESS. The leader who claims all the honor for
the work of his followers, is sure to be met by resentment.
The really great leader CLAIMS NONE OF THE HONORS. He is
contented to see the honors, when there are any, go to his
followers, because he knows that most men will work harder
for commendation and recognition than they will for money
alone.
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7.
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INTEMPERANCE. Followers do not respect an intemperate
leader. Moreover, intemperance in any of its various forms,
destroys the endurance and the vitality of all who indulge
in it.
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8.
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DISLOYALTY. Perhaps this should have come at the head
of the list. The leader who is not loyal to his trust, and
to his associates, those above him, and those below him,
cannot long maintain his leadership. Disloyalty marks one
as being less than the dust of the earth, and brings down
on one's head the contempt he deserves. Lack of loyalty
is one of the major causes of failure in every walk of life.
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9.
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EMPHASIS OF THE "AUTHORITY" OF LEADERSHIP.
The efficient leader leads by
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p. 159
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encouraging, and not by trying to instil fear in the
hearts of his followers. The leader who tries to impress
his followers with his "authority" comes within
the category of leadership through FORCE. If a leader is
a REAL LEADER, he will have no need to advertise that fact
except by his conduct--his sympathy, understanding, fairness,
and a demonstration that he knows his job.
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10.
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EMPHASIS OF TITLE. The competent leader requires no "title"
to give him the respect of his followers. The man who makes
too much over his title generally has little else to emphasize.
The doors to the office of the real leader are open to all
who wish to enter, and his working quarters are free from
formality or ostentation.
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These are among the more common of the causes of failure in leadership.
Any one of these faults is sufficient to induce failure. Study the
list carefully if you aspire to leadership, and make sure that you
are free of these faults.
SOME FERTILE FIELDS IN WHICH "NEW LEADERSHIP" WILL
BE REQUIRED
Before leaving this chapter, your attention is called to a few
of the fertile fields in which there has been a decline of leadership,
and in which the new type of leader may find an abundance of OPPORTUNITY.
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First.
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In the field of politics there is a most insistent demand
for new leaders; a demand
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p. 160
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which indicates nothing less than an emergency. The majority
of politicians have, seemingly, become high-grade, legalized
racketeers. They have increased taxes and debauched the
machinery of industry and business until the people can
no longer stand the burden.
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Second.
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The banking business is undergoing a reform. The leaders
in this field have almost entirely lost the confidence of
the public. Already the bankers have sensed the need of
reform, and they have begun it.
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Third.
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Industry calls for new leaders. The old type of leaders
thought and moved in terms of dividends instead of thinking
and moving in terms of human equations! The future leader
in industry, to endure, must regard himself as a quasi-public
official whose duty it is to manage his trust in such a
way that it will work hardship on no individual, or group
of individuals. Exploitation of working men is a thing of
the past. Let the man who aspires to leadership in the field
of business, industry, and labor remember this.
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Fourth.
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The religious leader of the future will be forced to
give more attention to the temporal needs of his followers,
in the solution of their economic and personal problems
of the present, and less attention to the dead past, and
the yet unborn future.
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Fifth.
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In the professions of law, medicine, and education, a
new brand of leadership, and to some
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p. 161
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extent, new leaders will become a necessity. This is
especially true in the field of education. The leader in
that field must, in the future, find ways and means of teaching
people HOW TO APPLY the knowledge they receive in school.
He must deal more with PRACTICE and less with THEORY.
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Sixth.
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New leaders will be required in the field of Journalism.
Newspapers of the future, to be conducted successfully,
must be divorced from "special privilege" and
relieved from the subsidy of advertising. They must cease
to be organs of propaganda for the interests which patronize
their advertising columns. The type of newspaper which publishes
scandal and lewd pictures will eventually go the way of
all forces which debauch the human mind.
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These are but a few of the fields in which opportunities for
new leaders and a new brand of leadership are now available. The
world is undergoing a rapid change. This means that the media through
which the changes in human habits are promoted, must be adapted
to the changes. The media here described, are the ones which, more
than any others, determine the trend of civilization.
WHEN AND HOW TO APPLY FOR A POSITION
The information described here is the net result of many years
of experience during which thousands of men and women were helped
to market their services effectively. It can, therefore, be relied
upon as sound and practical.
MEDIA THROUGH WHICH SERVICES MAY BE MARKETED
Experience has proved that the following media offer the most
direct and effective methods of bringing the buyer and seller of
personal services together.
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1.
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EMPLOYMENT BUREAUS. Care must be taken to select only
reputable bureaus, the management of which can show adequate
records of achievement of satisfactory results. There are
comparatively few such bureaus.
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2.
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ADVERTISING in newspapers, trade journals, magazines,
and radio. Classified advertising may usually be relied
upon to produce satisfactory results in the case of those
who apply for clerical or ordinary salaried positions. Display
advertising is more desirable in the case of those who seek
executive connections, the copy to appear in the section
of the paper which is most apt to come to the attention
of the class of employer being sought. The copy should be
prepared by an expert, who understands how to inject sufficient
selling qualities to produce replies.
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3.
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PERSONAL LETTERS OF APPLICATION, directed to particular
firms or individuals most apt to need such services as are
being offered. Letters should be neatly typed, ALWAYS, and
signed by hand. With the letter, should be sent a complete "brief"
or outline of the applicant's qualifications. Both the
letter of application and the brief of experience or qualifications
should
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p. 163
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be prepared by an expert. (See instructions as to information
to be supplied).
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4.
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APPLICATION THROUGH PERSONAL ACQUAINTANCES. When possible,
the applicant should endeavor to approach prospective employers
through some mutual acquaintance. This method of approach
is particularly advantageous in the case of those who seek
executive connections and do not wish to appear to be "peddling"
themselves.
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5.
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APPLICATION IN PERSON. In some instances, it may be more
effective if the applicant offers personally, his services
to prospective employers, in which event a complete written
statement of qualifications for the position should be presented,
for the reason that prospective employers often wish to
discuss with associates, one's record.
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INFORMATION TO BE SUPPLIED IN A WRITTEN "BRIEF"
This brief should be prepared as carefully as a lawyer would
prepare the brief of a case to be tried in court. Unless the applicant
is experienced in the preparation of such briefs, an expert should
be consulted, and his services enlisted for this purpose. Successful
merchants employ men and women who understand the art and the psychology
of advertising to present the merits of their merchandise. One who
has personal services for sale should do the same. The following
information should appear in the brief:
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1.
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Education. State briefly, but definitely, what schooling
you have had, and in what subjects you specialized in school,
giving the reasons for that specialization.
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2.
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Experience. If you have had experience in connection
with positions similar to the one you seek, describe it
fully, state names and addresses of former employers. Be
sure to bring out clearly any special experience you may
have had which would equip you to fill the position you
seek.
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3.
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References. Practically every business firm desires to
know all about the previous records, antecedents, etc.,
of prospective employees who seek positions of responsibility.
Attach to your brief photostatic copies of letters from:
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a.
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Former employers
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b.
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Teachers under whom you studied
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c.
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Prominent people whose judgement may be relied upon.
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4.
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Photograph of self. Attach to your brief a recent, unmounted
photograph of yourself.
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5.
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Apply for a specific position. Avoid application for
a position without describing EXACTLY what particular position
you seek. Never apply for "just a position." That
indicates you lack specialized qualifications.
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6.
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State your qualifications for the particular position
for which you apply. Give full details as to the reason
you believe you are qualified for the particular position
you seek. This is THE MOST IMPORTANT DETAIL OF YOUR
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p. 165
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[paragraph continues] APPLICATION. It will determine,
more than anything else, what consideration you receive.
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7.
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Offer to go to work on probation. In the majority of
instances if you are determined to have the position for
which you apply, it will be most effective if you offer
to work for a week, or a month, or for a sufficient length
of time to enable your prospective employer to judge your
value WITHOUT PAY. This may appear to be a radical suggestion,
but experience has proved that it seldom fails to win at
least a trial. If you are SURE OF YOUR QUALIFICATIONS, a
trial is all you need. Incidentally, such an offer indicates
that you have confidence in your ability to fill the position
you seek. It is most convincing. If your offer is accepted,
and you make good, more than likely you will be paid for
your "probation" period. Make clear the fact that
your offer is based upon:
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a.
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Your confidence in your ability to fill the position.
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b.
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Your confidence in your prospective employer's decision
to employ you after trial.
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c.
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Your DETERMINATION to have the position you seek.
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8.
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Knowledge of your prospective employer's business.
Before applying for a position, do sufficient research in
connection with the business to familiarize yourself thoroughly
with that business, and indicate in your brief the knowledge
you have acquired in this field. This will be impressive,
as it will indicate that you have imagination,
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and a real interest in the position you seek.
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Remember that it is not the lawyer who knows the most law, but
the one who best prepares his case, who wins. If your "case"
is properly prepared and presented, your victory will have been
more than half won at the outset.
Do not be afraid of making your brief too long. Employers are
just as much interested in purchasing the services of well-qualified
applicants as you are in securing employment. In fact, the success
of most successful employers is due, in the main, to their ability
to select well-qualified lieutenants. They want all the information
available.
Remember another thing; neatness in the preparation of your brief
will indicate that you are a painstaking person. I have helped to
prepare briefs for clients which were so striking and out of the
ordinary that they resulted in the employment of the applicant without
a personal interview.
When your brief has been completed, have it neatly bound by an
experienced binder, and lettered by an artist, or printer similar
to the following:
BRIEF OF THE QUALIFICATIONS OF
Robert K. Smith
Private Secretary to
The President of
THE BLANK COMPANY, Inc.
Change names each time brief is shown.
This personal touch is sure to command attention. Have your brief
neatly typed or mimeographed on the finest paper you can obtain,
and bound with a heavy paper of the book-cover variety, the binder
to be changed, and the proper firm name to be inserted if it is
to be shown to more than one company. Your photograph should be
pasted on one of the pages of your brief. Follow these instructions
to the letter, improving upon them wherever your imagination suggests.
Successful salesmen groom themselves with care. They understand
that first impressions are lasting. Your brief is your salesman.
Give it a good suit of clothes, so it will stand out in bold contrast
to anything your prospective employer ever saw, in the way of an
application for a position. If the position you seek is worth having,
it is worth going after with care. Moreover, if you sell yourself
to an employer in a manner that impresses him with your individuality,
you probably will receive more money for your services from the
very start, than you would if you applied for employment in the
usual conventional way.
If you seek employment through an advertising agency, or an employment
agency, have the agent use copies of your brief in marketing your
services. This will help to gain preference for you, both with the
agent, and the prospective employers.
HOW TO GET THE EXACT POSITION YOU DESIRE
Everyone enjoys doing the kind of work for which he is best suited.
An artist loves to work with paints, a craftsman with his hands,
a writer loves to write. Those with less definite talents have their
preferences for certain fields of business and industry. If America
does anything well, it offers a full range of occupations, tilling
the soil, manufacturing, marketing, and the professions.
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First.
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Decide EXACTLY what kind of a job you want. If the job
doesn't already exist, perhaps you can create it.
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Second.
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Choose the company, or individual for whom you wish to
work.
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Third.
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Study your prospective employer, as to policies, personnel,
and chances of advancement.
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Fourth.
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By analysis of yourself, your talents and capabilities,
figure WHAT YOU CAN OFFER, and plan ways and means of giving
advantages, services, developments, ideas that you believe
you can successfully deliver.
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Fifth.
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Forget about "a job." Forget whether or not
there is an opening. Forget the usual routine of "have
you got a job for me?" Concentrate on what you can
give.
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Sixth.
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Once you have your plan in mind, arrange with an experienced
writer to put it on paper in neat form, and in full detail.
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Seventh.
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Present it to the proper person with authority and he
will do the rest. Every company is looking for men who can
give something of value, whether it be ideas, services,
or "connections." Every company has room for the
man who has a definite plan of action which is to the advantage
of that company.
|
This line of procedure may take a few days or weeks of extra
time, but the difference in income, in advancement, and in gaining
recognition will save years of hard work at small pay. It has many
advantages, the main one being that it will often save from one
to five years of time in reaching a chosen goal.
Every person who starts, or "gets in" half way up the
ladder, does so by deliberate and careful planning, (excepting,
of course, the Boss' son).
THE NEW WAY OF MARKETING SERVICES
"JOBS" ARE NOW "PARTNERSHIPS"
Men and women who market their services to best advantage in
the future, must recognize the stupendous change which has taken
place in connection with the relationship between employer and employee.
In the future, the "Golden Rule," and not the "Rule
of Gold" will be the dominating factor in the marketing of
merchandise as well as personal services. The future relationship
between employers and their employees will be more in the nature
of a partnership consisting of:
|
a.
|
The employer
|
|
b.
|
The employee
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|
c.
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The public they serve
|
This new way of marketing personal services is called new for
many reasons, first, both the employer and the employee of the future
will be considered as fellow-employees whose business it will be
to SERVE THE PUBLIC EFFICIENTLY. In times past, employers, and employees
have bartered among themselves, driving the best bargains they could
with one another, not considering that in the final analysis they
were, in reality, BARGAINING AT THE EXPENSE OF THE THIRD PARTY,
THE PUBLIC THEY SERVED.
The depression served as a mighty protest from an injured public,
whose rights had been trampled upon in every direction by those
who were clamoring for individual advantages and profits. When the
debris of the depression shall have been cleared away, and business
shall have been once again restored to balance, both employers and
employees will recognize that they are NO LONGER PRIVILEGED TO DRIVE
BARGAINS AT THE EXPENSE OF THOSE WHOM THEY SERVE. The real employer
of the future will be the public. This should be kept uppermost
in mind by every person seeking to market personal services effectively.
Nearly every railroad in America is in financial difficulty.
Who does not remember the day when, if a citizen enquired at the
ticket office, the time of departure of a train, he was abruptly
referred to the bulletin board instead of being politely given the
information?
The street car companies have experienced a "change of times"
also. There was a time not so very long ago when street car conductors
took pride in giving argument to passengers. Many of the street
car tracks have been removed and passengers ride on a bus, whose
driver is "the last word in politeness."
All over the country street car tracks are rusting from abandonment,
or have been taken up. Whereever street cars are still in operation,
passengers may now ride without argument, and one may even hail
the car in the middle of the block, and the motorman will OBLIGINGLY
pick him up.
HOW TIMES HAVE CHANGED! That is just the point I am trying to
emphasize. TIMES HAVE CHANGED! Moreover, the change is reflected
not merely in railroad offices and on street cars, but in other
walks of life as well. The "public-be-damned" policy is
now passé. It has been supplanted by the "we-are-obligingly-at-your-service,
sir," policy.
The bankers have learned a thing or two during this rapid change
which has taken place during the past few years. Impoliteness on
the part of a bank official, or bank employee today is as rare as
it was conspicuous a dozen years ago. In the years past, some bankers
(not all of them, of course), carried an atmosphere of austerity
which gave every would-be borrower a chill when he even thought
of approaching his banker for a loan.
The thousands of bank failures during the depression had the
effect of removing the mahogany doors behind which bankers formerly
barricaded themselves. They now sit at desks in the open, where
they may be seen and approached at will by any depositor, or by
anyone who wishes to see them, and the whole atmosphere of the bank
is one of courtesy and understanding.
It used to be customary for customers to have to stand and wait
at the corner grocery until the clerks were through passing the
time of day with friends, and the proprietor had finished making
up his bank deposit, before being waited upon. Chain stores, managed
by COURTEOUS MEN who do everything in the way of service, short
of shining the customer's shoes, have PUSHED THE OLD-TIME MERCHANTS
INTO THE BACKGROUND. TIME MARCHES ON!
"Courtesy" and "Service" are the watch-words
of merchandising today, and apply to the person who is marketing
personal services even more directly than to the employer whom he
serves, because, in the final analysis, both the employer and his
employee are EMPLOYED BY THE PUBLIC THEY SERVE. If they fail to
serve well, they pay by the loss of their privilege of serving.
We can all remember the time when the gas-meter reader pounded
on the door hard enough to break the panels. When the door was opened,
he pushed his way in, uninvited, with a scowl on his face which
plainly said, "what-the-hell-did-you-keep-me-waiting-for?"
All that has undergone a change. The meter-man now conducts himself
as a gentleman who is "delighted-to-be-at-your-service-sir."
Before the gas companies learned that their scowling meter-men were
accumulating liabilities never to be cleared away, the polite salesmen
of oil burners came along and did a land office business.
During the depression, I spent several months in the anthracite
coal region of Pennsylvania, studying conditions which all but destroyed
the coal industry. Among several very significant discoveries, was
the fact that greed on the part of operators and their employees
was the chief cause of the loss of business for the operators, and
loss of jobs for the miners.
Through the pressure of a group of overzealous labor leaders,
representing the employees, and the greed for profits on the part
of the operators, the anthracite business suddenly dwindled. The
coal operators and their employees drove sharp bargains with one
another, adding the cost of the "bargaining" to the price
of the coal, until, finally, they discovered they had BUILT UP A
WONDERFUL BUSINESS FOR THE MANUFACTURERS OF OIL BURNING OUTFITS
AND THE PRODUCERS OF CRUDE OIL.
"The wages of sin is death!" Many have read this in
the Bible, but few have discovered its meaning. Now, and for several
years, the entire world has been listening BY FORCE, to a sermon
which might well be called "WHATSOEVER A MAN SOWETH, THAT SHALL
HE ALSO REAP."
Nothing as widespread and effective as the depression could possibly
be "just a coincidence." Behind the depression was a CAUSE.
Nothing ever happens without a CAUSE. In the main, the cause of
the depression is traceable directly to the worldwide habit of trying
to REAP without SOWING.
This should not be mistaken to mean that the depression represents
a crop which the world is being FORCED to reap without having SOWN.
The trouble is that the world sowed the wrong sort of seed. Any
farmer knows he cannot sow the seed of thistles, and reap a harvest
of grain. Beginning at the outbreak of the world war, the people
of the world began to sow the seed of service inadequate in both
quality and quantity. Nearly everyone was engaged in the pastime
of trying to GET WITHOUT GIVING.
These illustrations are brought to the attention of those who
have personal services to market, to show that we are where we are,
and what we are, because of our own conduct! If there is a principle
of cause and effect, which controls business, finance, and transportation,
this same principle controls individuals and determines their economic
status.
WHAT IS YOUR "QQS" RATING?
The causes of success in marketing services EFFECTIVELY and permanently,
have been clearly described. Unless those causes are studied, analyzed,
understood and APPLIED, no man can market his services effectively
and permanently. Every person must be his own salesman of personal
services. The QUALITY and the QUANTITY of service rendered, and
the SPIRIT in which it is rendered, determine to a large extent,
the price, and the duration of employment. To market Personal services
effectively, (which means a permanent market, at a satisfactory
price, under pleasant conditions), one must adopt and follow the "QQS"
formula which means that QUALITY, plus QUANTITY, plus the proper
SPIRIT of cooperation, equals perfect salesmanship of service. Remember
the "QQS" formula, but do more--APPLY IT AS A HABIT!
Let us analyze the formula to make sure we understand exactly
what it means.
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1.
|
QUALITY of service shall be construed to mean the performance
of every detail, in connection with your position, in the
most efficient manner possible, with the object of greater
efficiency always in mind.
|
|
2.
|
QUANTITY of service shall be understood to mean the HABIT
of rendering all the service of which you are capable, at
all times, with the purpose of increasing the amount of
service rendered as greater skill is developed through practice
and experience. Emphasis is again placed on the word HABIT.
|
|
3.
|
SPIRIT of service shall be construed to mean the HABIT
of agreeable, harmonious conduct which will induce cooperation
from associates and fellow employees.
|
Adequacy of QUALITY and QUANTITY of service is not sufficient
to maintain a permanent market for your services. The conduct, or
the SPIRIT in which you deliver service, is a strong determining
factor in connection with both the price you receive, and the duration
of employment.
Andrew Carnegie stressed this point more than others in connection
with his description of the factors which lead to success in the
marketing of personal services. He emphasized again, and again,
the necessity for HARMONIOUS CONDUCT. He stressed the fact that
he would not retain any man, no matter how great a QUANTITY, or
how efficient the QUALITY of his work, unless he worked in a spirit
of HARMONY. Mr. Carnegie insisted upon men being AGREEABLE. To prove
that he placed a high value upon this quality, he permitted many
men who conformed to his standards to become very wealthy. Those
who did not conform, had to make room for others.
The importance of a pleasing personality has been stressed, because
it is a factor which enables one to render service in the proper
SPIRIT. If one has a personality which PLEASES, and renders service
in a spirit of HARMONY, these assets often make up for deficiencies
in both the QUALITY, and the QUANTITY of service one renders. Nothing,
however, can be SUCCESSFULLY SUBSTITUTED FOR PLEASING CONDUCT.
THE CAPITAL VALUE OF YOUR SERVICES
The person whose income is derived entirely from the sale of
personal services is no less a merchant than the man who sells commodities,
and it might well be added, such a person is subject to EXACTLY
THE SAME RULES of conduct as the merchant who sells merchandise.
This has been emphasized, because the majority of people who
live by the sale of personal services make the mistake of considering
themselves free from the rules of conduct, and the responsibilities
attached to those who are engaged in marketing commodities.
The new way of marketing services has practically forced both
employer and, employee into partnership alliances, through which
both take into consideration the rights of the third party, THE
PUBLIC THEY SERVE.
The day of the "go-getter" has passed. He has been
supplanted by the "go-giver." High-pressure methods in
business finally blew the lid off. There will never be the need
to put the lid back on, because, in the future, business will be
conducted by methods that will require no pressure.
The actual capital value of your brains may be determined by
the amount of income you can produce (by marketing your services).
A fair estimate of the capital value of your services may be made
by multiplying your annual income by sixteen and two-thirds, as
it is reasonable to estimate that your annual income represents
six percent of your capital value. Money rents for 6% per annum.
Money is worth no more than brains. It is often worth much less.
Competent "brains," if effectively marketed, represent
a much more desirable form of capital than that which is required
to conduct a business dealing in commodities, because "brains"
are a form of capital which cannot be permanently depreciated through
depressions, nor can this form of capital be stolen or spent. Moreover,
the money which is essential for the conduct of business is as worthless
as a sand dune, until it has been mixed with efficient "brains."
THE THIRTY MAJOR CAUSES OF FAILURE
HOW MANY OF THESE ARE HOLDING YOU BACK?
Life's greatest tragedy consists of men and women who earnestly
try, and fail! The tragedy lies in the overwhelmingly large majority
of people who fail, as compared to the few who succeed.
I have had the privilege of analyzing several thousand men and
women, 98% of whom were classed as "failures." There is
something radically wrong with a civilization, and a system of education,
which permit 98% of the people to go through life as failures. But
I did not write this book for the purpose of moralizing on the rights
and wrongs of the world; that would require a book a hundred times
the size of this one.
My analysis work proved that there are thirty major reasons for
failure, and thirteen major principles through which people accumulate
fortunes. In this chapter, a description of the thirty major causes
of failure will be given. As you go over the list, check yourself
by it, point by point, for the purpose of discovering how many of
these causes-of-failure stand between you and success.
|
1.
|
UNFAVORABLE HEREDITARY BACKGROUND. There is but little,
if anything, which can be done for people who are born with
a deficiency in brain power. This philosophy offers but
one method of bridging this weakness--through the aid of
the Master Mind. Observe with profit, however, that this
is the ONLY one of the thirty causes of failure which may
not be easily corrected by any individual.
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|
2.
|
LACK OF A WELL-DEFINED PURPOSE IN LIFE. There is no hope
of success for the person who does not have a central purpose,
or definite goal at which to aim. Ninety-eight out of every
hundred of those whom I have analyzed, had no such aim.
Perhaps this was the MAJOR CAUSE OF THEIR FAILURE.
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|
p. 179
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3.
|
LACK OF AMBITION TO AIM ABOVE MEDIOCRITY. We offer no
hope for the person who is so indifferent as not to want
to get ahead in life, and who is not willing to pay the
price.
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|
4.
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INSUFFICIENT EDUCATION. This is a handicap which may
be overcome with comparative ease. Experience has proven
that the best-educated people are often those who are known
as "self-made," or self-educated. It takes more
than a college degree to make one a person of education.
Any person who is educated is one who has learned to get
whatever he wants in life without violating the rights of
others. Education consists, not so much of knowledge, but
of knowledge effectively and persistently APPLIED. Men are
paid, not merely for what they know, but more particularly
for WHAT THEY DO WITH THAT WHICH THEY KNOW.
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|
5.
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LACK OF SELF-DISCIPLINE. Discipline comes through self-control.
This means that one must control all negative qualities.
Before you can control conditions, you must first control
yourself. Self-mastery is the hardest job you will ever
tackle. If you do not conquer self, you will be conquered
by self. You may see at one and the same time both your
best friend and your greatest enemy, by stepping in front
of a mirror.
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6.
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ILL HEALTH. No person may enjoy outstanding success without
good health. Many
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p. 180
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|
of the causes of ill health are subject to mastery and
control. These, in the main are:
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|
a.
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Overeating of foods not conducive to health
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|
b.
|
Wrong habits of thought; giving expression to negatives.
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c.
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Wrong use of, and over indulgence in sex.
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|
d.
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Lack of proper physical exercise
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e.
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An inadequate supply of fresh air, due to improper breathing.
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7.
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UNFAVORABLE ENVIRONMENTAL INFLUENCES DURING CHILDHOOD. "As
the twig is bent, so shall the tree grow." Most people
who have criminal tendencies acquire them as the result
of bad environment, and improper associates during childhood.
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8.
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PROCRASTINATION. This is one of the most common causes
of failure. "Old Man Procrastination" stands within
the shadow of every human being, waiting his opportunity
to spoil one's chances of success. Most of us go through
life as failures, because we are waiting for the "time
to be right" to start doing something worthwhile. Do
not wait. The time will never be "just right."
Start where you stand, and work with whatever tools you
may have at your command, and better tools will be found
as you go along.
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|
9.
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LACK OF PERSISTENCE. Most of us are good "starters"
but poor "finishers" of everything we begin. Moreover,
people are prone to give up at the first signs of defeat.
There is
|
|
no substitute for PERSISTENCE. The person who makes PERSISTENCE
his watch-word, discovers that "Old Man Failure"
finally becomes tired, and makes his departure. Failure
cannot cope with PERSISTENCE.
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|
10.
|
NEGATIVE PERSONALITY. There is no hope of success for
the person who repels people through a negative personality.
Success comes through the application of POWER, and power
is attained through the cooperative efforts of other people.
A negative personality will not induce cooperation.
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|
11.
|
LACK OF CONTROLLED SEXUAL URGE. Sex energy is the most
powerful of all the stimuli which move people into ACTION.
Because it is the most powerful of the emotions, it must
be controlled, through transmutation, and converted into
other channels.
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|
12.
|
UNCONTROLLED DESIRE FOR "SOMETHING FOR NOTHING."
The gambling instinct drives millions of people to failure.
Evidence of this may be found in a study of the Wall Street
crash of ’29, during which millions of people tried to make
money by gambling on stock margins.
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|
13.
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LACK OF A WELL DEFINED POWER OF DECISION. Men who succeed
reach decisions promptly, and change them, if at all, very
slowly. Men who fail, reach decisions, if at all, very slowly,
and change them frequently, and quickly. Indecision and
procrastination are twin brothers. Where one is found, the
other
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p. 182
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|
may usually be found also. Kill off this pair before
they completely "hog-tie" you to the treadmill
of FAILURE.
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|
14.
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ONE OR MORE OF THE SIX BASIC FEARS. These fears have
been analyzed for you in a later chapter. They must be mastered
before you can market your services effectively.
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|
15.
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WRONG SELECTION OF A MATE IN MARRIAGE. This a most common
cause of failure. The relationship of marriage brings people
intimately into contact. Unless this relationship is harmonious,
failure is likely to follow. Moreover, it will be a form
of failure that is marked by misery and unhappiness, destroying
all signs of AMBITION.
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|
16.
|
OVER-CAUTION. The person who takes no chances, generally
has to take whatever is left when others are through choosing.
Over-caution is as bad as under-caution. Both are extremes
to be guarded against. Life itself is filled with the element
of chance.
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|
17.
|
WRONG SELECTION OF ASSOCIATES IN BUSINESS. This is one
of the most common causes of failure in business. In marketing
personal services, one should use great care to select an
employer who will be an inspiration, and who is, himself,
intelligent and successful. We emulate those with whom we
associate most closely. Pick an employer who is worth emulating.
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|
18.
|
SUPERSTITION AND PREJUDICE. Superstition is a form of
fear. It is also a sign of
|
|
ignorance. Men who succeed keep open minds and are afraid
of nothing.
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|
19.
|
WRONG SELECTION OF A VOCATION. No man can succeed in
a line of endeavor which he does not like. The most essential
step in the marketing of personal services is that of selecting
an occupation into which you can throw yourself wholeheartedly.
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|
20.
|
LACK OF CONCENTRATION OF EFFORT. The "jack-of-all-trades"
seldom is good at any. Concentrate all of your efforts on
one DEFINITE CHIEF AIM.
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|
21.
|
THE HABIT OF INDISCRIMINATE SPENDING. The spend-thrift
cannot succeed, mainly because he stands eternally in FEAR
OF POVERTY. Form the habit of systematic saving by putting
aside a definite percentage of your income. Money in the
bank gives one a very safe foundation of COURAGE when bargaining
for the sale of personal services. Without money, one must
take what one is offered, and be glad to get it.
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|
22.
|
LACK OF ENTHUSIASM. Without enthusiasm one cannot be
convincing. Moreover, enthusiasm is contagious, and the
person who has it, under control, is generally welcome in
any group of people.
|
|
23.
|
INTOLERANCE. The person with a "closed" mind
on any subject seldom gets ahead. Intolerance means that
one has stopped acquiring knowledge. The most damaging forms
of intolerance
|
|
are those connected with religious, racial, and political
differences of opinion.
|
|
24.
|
INTEMPERANCE. The most damaging forms of intemperance
are connected with eating, strong drink, and sexual activities.
Overindulgence in any of these is fatal to success.
|
|
25.
|
INABILITY TO COOPERATE WITH OTHERS. More people lose
their positions and their big opportunities in life, because
of this fault, than for all other reasons combined. It is
a fault which no well-informed business man, or leader will
tolerate.
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|
26.
|
POSSESSION OF POWER THAT WAS NOT ACQUIRED THROUGH SELF
EFFORT. (Sons and daughters of wealthy men, and others who
inherit money which they did not earn). Power in the hands
of one who did not acquire it gradually, is often fatal
to success. QUICK RICHES are more dangerous than poverty.
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|
27.
|
INTENTIONAL DISHONESTY. There is no substitute for honesty.
One may be temporarily dishonest by force of circumstances
over which one has no control, without permanent damage.
But, there is NO HOPE for the person who is dishonest by
choice. Sooner or later, his deeds will catch up with him,
and he will pay by loss of reputation, and perhaps even
loss of liberty.
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|
28.
|
EGOTISM AND VANITY. These qualities serve as red lights
which warn others to keep away. THEY ARE FATAL TO SUCCESS.
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|
29.
|
GUESSING INSTEAD OF THINKING. Most people are too indifferent
or lazy to acquire FACTS with which to THINK ACCURATELY.
They prefer to act on "opinions" created by guesswork
or snap-judgments.
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|
30.
|
LACK OF CAPITAL. This is a common cause of failure among
those who start out in business for the first time, without
sufficient reserve of capital to absorb the shock of their
mistakes, and to carry them over until they have established
a REPUTATION.
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|
31.
|
Under this, name any particular cause of failure from
which you have suffered that has not been included in the
foregoing list.
|
In these thirty major causes of failure is found a description
of the tragedy of life, which obtains for practically every person
who tries and fails. It will be helpful if you can induce someone
who knows you well to go over this list with you, and help to analyze
you by the thirty causes of failure. It may be beneficial if you
try this alone. Most people cannot see themselves as others see
them. You may be one who cannot.
The oldest of admonitions is "Man, know thyself!" If
you market merchandise successfully, you must know the merchandise.
The same is true in marketing personal services. You should know
all of your weaknesses in order that you may either bridge them
or eliminate them entirely. You should know your strength in order
that you may call attention to it when selling your services. You
can know yourself only through accurate analysis.
The folly of ignorance in connection with self was displayed
by a young man who applied to the manager of a well known business
for a position. He made a very good impression until the manager
asked him what salary he expected. He replied that he had no fixed
sum in mind (lack of a definite aim). The manager then said, "We
will pay you all you are worth, after we try you out for a week."
"I will not accept it," the applicant replied, "because
I AM GETTING MORE THAN THAT WHERE I AM NOW EMPLOYED."
Before you even start to negotiate for a readjustment of your
salary in your present position, or to seek employment elsewhere,
BE SURE THAT YOU ARE WORTH MORE THAN YOU NOW RECEIVE.
It is one thing to WANT money--everyone wants more--but it is
something entirely different to be WORTH MORE! Many people mistake
their WANTS for their JUST DUES. Your financial requirements or
wants have nothing whatever to do with your WORTH. Your value is
established entirely by your ability to render useful service or
your capacity to induce others to render such service.
TAKE INVENTORY OF YOURSELF
28 QUESTIONS YOU SHOULD ANSWER
Annual self-analysis is an essential in the effective marketing
of personal services, as is annual inventory in merchandising. Moreover,
the yearly analysis should disclose a DECREASE IN FAULTS, and an
increase in VIRTUES. One goes ahead, stands still, or goes backward
in life. One's object should be, of course, to go ahead. Annual
self-analysis will disclose whether advancement has been made, and
if so, how much. It will also disclose any backward steps one may
have made. The effective marketing of personal services requires
one to move forward even if the progress is slow.
Your annual self-analysis should be made at the end of each year,
so you can include in your New Year's Resolutions any improvements
which the analysis indicates should be made. Take this inventory
by asking yourself the following questions, and by checking your
answers with the aid of someone who will not permit you to deceive
yourself as to their accuracy.
SELF-ANALYSIS QUESTIONNAIRE FOR PERSONAL INVENTORY
|
1.
|
Have I attained the goal which I established as my objective
for this year? (You should work with a definite yearly objective
to be attained as a part of your major life objective).
|
|
2.
|
Have I delivered service of the best possible QUALITY
of which I was capable, or could I have improved any part
of this service?
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|
3.
|
Have I delivered service in the greatest possible QUANTITY
of which I was capable?
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|
4.
|
Has the spirit of my conduct been harmonious, and cooperative
at all times?
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|
5.
|
Have I permitted the habit of PROCRASTINATION to decrease
my efficiency, and if so, to what extent?
|
|
p. 188
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|
6.
|
Have I improved my PERSONALITY, and if so, in what ways?
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|
7.
|
Have I been PERSISTENT in following my plans through
to completion?
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|
8.
|
Have I reached DECISIONS PROMPTLY AND DEFINITELY on all
occasions?
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|
9.
|
Have I permitted any one or more of the six basic fears
to decrease my efficiency?
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|
10.
|
Have I been either "over-cautious," or "under-cautious?"
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|
11.
|
Has my relationship with my associates in work been pleasant,
or unpleasant? If it has been unpleasant, has the fault
been partly, or wholly mine?
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|
12.
|
Have I dissipated any of my energy through lack of CONCENTRATION
of effort?
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|
13.
|
Have I been open minded and tolerant in connection with
all subjects?
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|
14.
|
In what way have I improved my ability to render service?
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|
15.
|
Have I been intemperate in any of my habits?
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|
16.
|
Have I expressed, either openly or secretly, any form
of EGOTISM?
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|
17.
|
Has my conduct toward my associates been such that it
has induced them to RESPECT me?
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|
18.
|
Have my opinions and DECISIONS been based upon guesswork,
or accuracy of analysis and THOUGHT?
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|
19.
|
Have I followed the habit of budgeting my
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|
p. 189
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|
time, my expenses, and my income, and have I been conservative
in these budgets?
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|
20.
|
How much time have I devoted to UNPROFITABLE effort which
I might have used to better advantage?
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|
21.
|
How may I RE-BUDGET my time, and change my habits so
I will be more efficient during the coming year?
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|
22.
|
Have I been guilty of any conduct which was not approved
by my conscience?
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|
23.
|
In what ways have I rendered MORE SERVICE AND BETTER
SERVICE than I was paid to render?
|
|
24.
|
Have I been unfair to anyone, and if so, in what way?
|
|
25.
|
If I had been the purchaser of my own services for the
year, would I be satisfied with my purchase?
|
|
26.
|
Am I in the right vocation, and if not, why not?
|
|
27.
|
Has the purchaser of my services been satisfied with
the service I have rendered, and if not, why not?
|
|
28.
|
What is my present rating on the fundamental principles
of success? (Make this rating fairly, and frankly, and have
it checked by someone who is courageous enough to do it
accurately).
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Having read and assimilated the information conveyed through
this chapter, you are now ready to create a practical plan for marketing
your personal services. In this chapter will be found an adequate
description of every principle essential in planning the sale of
personal services, including the major attributes of leadership;
the most common causes of failure in leadership; a description of
the fields of opportunity for leadership; the main causes of failure
in all walks of life, and the important questions which should be
used in self-analysis.
This extensive and detailed presentation of accurate information
has been included, because it will be needed by all who must begin
the accumulation of riches by marketing personal services. Those
who have lost their fortunes, and those who are just beginning to
earn money, have nothing but personal services to offer in return
for riches, therefore it is essential that they have available the
practical information needed to market services to best advantage.
The information contained in this chapter will be of great value
to all who aspire to attain leadership in any calling. It will be
particularly helpful to those aiming to market their services as
business or industrial executives.
Complete assimilation and understanding of the information here
conveyed will be helpful in marketing one's own services, and
it will also help one to become more analytical and capable of judging
people. The information will be priceless to personnel directors,
employment managers, and other executives charged with the selection
of employees, and the maintenance of efficient organizations. If
you doubt this statement, test its soundness by answering in writing
the twenty-eight self-analysis questions. That might be both interesting
and profitable, even though you do not doubt the soundness of the
statement.
WHERE AND HOW ONE MAY FIND OPPORTUNITIES TO ACCUMULATE RICHES
Now that we have analyzed the principles by which riches may
be accumulated, we naturally ask, "where may one find favorable
opportunities to apply these principles?" Very well, let us
take inventory and see what the United States of America offer the
person seeking riches, great or small.
To begin with, let us remember, all of us, that we live in a
country where every law-abiding citizen enjoys freedom of thought
and freedom of deed unequaled anywhere in the world. Most of us
have never taken inventory of the advantages of this freedom. We
have never compared our unlimited freedom with the curtailed freedom
in other countries.
Here we have freedom of thought, freedom in the choice and enjoyment
of education, freedom in religion, freedom in politics, freedom
in the choice of a business, profession or occupation, freedom to
accumulate and own without molestation, ALL THE PROPERTY WE CAN
ACCUMULATE, freedom to choose our place of residence, freedom in
marriage, freedom through equal opportunity to all races, freedom
of travel from one state to another, freedom in our choice of foods,
and freedom to AIM FOR ANY STATION IN LIFE FOR WHICH WE HAVE PREPARED
OURSELVES, even for the presidency of the United States.
We have other forms of freedom, but this list will give a bird's
eye view of the most important, which constitute OPPORTUNITY of
the highest order. This advantage of freedom is all the more conspicuous
because the United States is the only country guaranteeing to every
citizen, whether native born or naturalized, so broad and varied
a list of freedom.
Next, let us recount some of the blessings which our widespread
freedom has placed within our hands. Take the average American family
for example (meaning, the family of average income) and sum up the
benefits available to every member of the family, in this land of
OPPORTUNITY and plenty!
|
a.
|
FOOD. Next to freedom of thought and deed comes FOOD,
CLOTHING, and SHELTER, the three basic necessities of life.
Because of our universal freedom the average American
family has available, at its very door, the choicest selection
of food to be found anywhere in the world, and at prices
within its financial range.
A family of two, living in the heart of Times Square
district of New York City, far removed from the source of
production of foods, took careful inventory of the cost
of a simple breakfast, with this astonishing result:
|
|
Articles of food;
|
Cost at the breakfast table:
|
|
Grape Fruit Juice, (From Florida)
|
.02
|
|
p. 193
|
|
|
Rippled Wheat Breakfast food (Kansas Farm)
|
.02
|
|
Tea (From China)
|
.02
|
|
Bananas (From South America)
|
.02½
|
|
Toasted Bread (From Kansas Farm)
|
.01
|
|
Fresh Country Eggs (From Utah)
|
.07
|
|
Sugar (From Cuba, or Utah)
|
.00½
|
|
Butter and Cream (From New England)
|
.03
|
|
------------
|
|
Grand total
|
.20
|
It is not very difficult to obtain FOOD in a country where two
people can have breakfast consisting of all they want or need for
a dime apiece! Observe that this simple breakfast was gathered,
by some strange form of magic (?) from China, South America, Utah,
Kansas and the New England States, and delivered on the breakfast
table, ready for consumption, in the very heart of the most crowded
city in America, at a cost well within the means of the most humble
laborer.
The cost included all federal, state and city taxes! (Here is
a fact the politicians did not mention when they were crying out
to the voters to throw their opponents out of office because the
people were being taxed to death).
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b.
|
SHELTER. This family lives in a comfortable apartment,
heated by steam, lighted with electricity, with gas for
cooking, all for $65.00 a month. In a smaller city, or a
more sparsely settled part of New York city, the same apartment
could be had for as low as $20.00 a month.
The toast they had for breakfast in the food estimate
was toasted on an electric toaster, which cost but a few
dollars, the apartment is cleaned with a vacuum sweeper
that is run by electricity. Hot and cold water is available,
at all times, in the kitchen and the bathroom. The food
is kept cool in a refrigerator that is run by electricity.
The wife curls her hair, washes her clothes and irons them
with easily operated electrical equipment, on power obtained
by sticking a plug in the wall. The husband shaves with
an electric shaver, and they receive entertainment from
all over the world, twenty four hours a day, if they want
it, without cost, by merely turning the dial of their radio.
There are other conveniences in this apartment, but the
foregoing list will give a fair idea of some of the concrete
evidences of the freedom we, of America, enjoy. (And this
is neither political nor economic propaganda).
|
|
c.
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CLOTHING. Anywhere in the United States, the woman of
average clothing requirements can dress very comfortably
and neatly for less than $200.00 a year, and the average
man can dress for the same, or less.
|
Only the three basic necessities of food, clothing, and shelter
have been mentioned. The average American citizen has other privileges
and advantages available in return for modest effort, not exceeding
eight hours per day of labor. Among these is the privilege of automobile
transportation, with which one can go and come at will, at very
small cost.
The average American has security of property rights not found
in any other country in the world. He can place his surplus money
in a bank with the assurance that his government will protect it,
and make good to him if the bank fails. If an American citizen wants
to travel from one state to another he needs no passport, no one's
permission. He may go when he pleases, and return at will. Moreover,
he may travel by train, private automobile, bus, airplane, or ship,
as his pocketbook permits. In Germany, Russia, Italy, and most of
the other European and Oriental countries, the people cannot travel
with so much freedom, and at so little cost.
THE "MIRACLE" THAT HAS PROVIDED THESE BLESSINGS
We often hear politicians proclaiming the freedom of America,
when they solicit votes, but seldom do they take the time or devote
sufficient effort to the analysis of the source or nature of this "freedom."
Having no axe to grind, no grudge to express, no ulterior motives
to be carried out, I have the privilege of going into a frank analysis
of that mysterious, abstract, greatly misunderstood "SOMETHING"
which gives to every citizen of America more blessings, more opportunities
to accumulate wealth, more freedom of every nature, than may be
found in any other country.
I have the right to analyze the source and nature of this UNSEEN
POWER, because I know, and have known for more than a quarter of
a century, many of the men who organized that power, and many who
are now responsible for its maintenance.
The name of this mysterious benefactor of mankind is CAPITAL!
CAPITAL consists not alone of money, but more particularly of
highly organized, intelligent groups of men who plan ways and means
of using money efficiently for the good of the public, and profitably
to themselves.
These groups consist of scientists, educators, chemists, inventors,
business analysts, publicity men, transportation experts, accountants,
lawyers, doctors, and both men and women who have highly specialized
knowledge in all fields of industry and business. They pioneer,
experiment, and blaze trails in new fields of endeavor. They support
colleges, hospitals, public schools, build good roads, publish newspapers,
pay most of the cost of government, and take care of the multitudinous
detail essential to human progress. Stated briefly, the capitalists
are the brains of civilization, because they supply the entire fabric
of which all education, enlightenment and human progress consists.
Money, without brains, always is dangerous. Properly used, it
is the most important essential of civilization. The simple breakfast
here described could not have been delivered to the New York family
at a dime each, or at any other price, if organized capital had
not provided the machinery, the ships, the railroads, and the huge
armies of trained men to operate them.
Some slight idea of the importance of ORGANIZED CAPITAL may be
had by trying to imagine yourself burdened with the responsibility
of collecting, without the aid of capital, and delivering to the
New York City family, the simple breakfast described.
To supply the tea, you would have to make a trip to China or
India, both a very long way from America. Unless you are an excellent
swimmer, you would become rather tired before making the round trip.
Then, too, another problem would confront you. What would you use
for money, even if you had the physical endurance to swim the ocean?
To supply the sugar, you would have to take another long swim
to Cuba, or a long walk to the sugar beet section of Utah. But even
then, you might come back without the sugar, because organized effort
and money are necessary to produce sugar, to say nothing of what
is required to refine, transport, and deliver it to the breakfast
table anywhere in the United States.
The eggs, you could deliver easily enough from the barn yards
near New York City, but you would have a very long walk to Florida
and return, before you could serve the two glasses of grapefruit
juice.
You would have another long walk, to Kansas, or one of the other
wheat growing states, when you went after the four slices of wheat
bread.
The Rippled Wheat Biscuits would have to be omitted from the
menu, because they would not be available except through the labor
of a trained organization of men and suitable machinery, ALL OF
WHICH CALL FOR CAPITAL.
While resting, you could take off for another little swim down
to South America, where you would pick up a couple of bananas, and
on your return, you could take a short walk to the nearest farm
having a dairy and pick up some butter and cream. Then your New
York City family would be ready to sit down and enjoy breakfast,
and you could collect your two dimes for your labor!
Seems absurd, doesn't it? Well, the procedure described would
be the only possible way these simple items of food could be delivered
to the heart of New York City, if we had no capitalistic system.
The sum of money required for the building and maintenance of
the railroads and steam ships used in the delivery of that simple
breakfast is so huge that it staggers one's imagination. It
runs into hundreds of millions of dollars, not to mention the armies
of trained employees required to man the ships and trains. But,
transportation is only a part of the requirements of modern civilization
in capitalistic America. Before there can be anything to haul, something
must be grown from the ground, or manufactured and prepared for
market. This calls for more millions of dollars for equipment, machinery,
boxing, marketing, and for the wages of millions of men and women.
Steam ships and railroads do not spring up from the earth and
function automatically. They come in response to the call of civilization,
through the labor and ingenuity and organizing ability of men who
have IMAGINATION, FAITH, ENTHUSIASM, DECISION, PERSISTENCE! These
men are known as capitalists. They are motivated by the desire to
build, construct, achieve, render useful service, earn profits and
accumulate riches. And, because they RENDER SERVICE WITHOUT WHICH
THERE WOULD BE NO CIVILIZATION, they put themselves in the way of
great riches.
Just to keep the record simple and understandable, I will add
that these capitalists are the selfsame men of whom most of us have
heard soap-box orators speak. They are the same men to whom radicals,
racketeers, dishonest politicians and grafting labor leaders refer
as "the predatory interests," or "Wall Street."
I am not attempting to present a brief for or against any group
of men or any system of economics. I am not attempting to condemn
collective bargaining when I refer to "grafting labor leaders,"
nor do I aim to give a clean bill of health to all individuals known
as capitalists.
The purpose of this book--A purpose to which I have faithfully
devoted over a quarter of a century--is to present to all who want
the knowledge, the most dependable philosophy through which individuals
may accumulate riches in whatever amounts they desire.
I have here analyzed the economic advantages of the capitalistic
system for the two-fold purpose of showing:
|
1.
|
that all who seek riches must recognize and adapt themselves
to the system that controls all approaches to fortunes,
large or small, and
|
|
2.
|
to present the side of the picture opposite to that being
shown by politicians and demagogues
who deliberately becloud the issues they bring up, by
referring to organized capital as if it were something poisonous.
|
This is a capitalistic country, it was developed through the
use of capital, and we who claim the right to partake of the blessings
of freedom and opportunity, we who seek to accumulate riches here,
may as well know that neither riches nor opportunity would be available
to us if ORGANIZED CAPITAL had not provided these benefits.
For more than twenty years it has been a somewhat popular and
growing pastime for radicals, self-seeking politicians, racketeers,
crooked labor leaders, and on occasion religious leaders, to take
pot-shots at "WALL STREET, THE MONEY CHANGERS, and BIG BUSINESS."
The practice became so general that we witnessed during the business
depression, the unbelievable sight of high government officials
lining up with the cheap politicians, and labor leaders, with the
openly avowed purpose of throttling the system which has made Industrial
America the richest country on earth. The line-up was so general
and so well organized that it prolonged the worst depression America
has ever known. It cost millions of men their jobs, because those
jobs were inseparably a part of the industrial and capitalistic
system which form the very backbone of the nation.
During this unusual alliance of government officials and self-seeking
individuals who were endeavoring to profit by declaring "open
season" on the American system of industry, a certain type
of labor leader joined forces with the politicians and offered to
deliver voters in return for legislation designed to permit men
to TAKE RICHES AWAY FROM INDUSTRY BY ORGANIZED . FORCE OF NUMBERS,
INSTEAD OF THE BETTER METHOD OF GIVING A FAIR DAY'S WORK FOR
A FAIR DAY'S PAY.
Millions of men and women throughout the nation are still engaged
in this popular pastime of trying to GET without GIVING. Some of
them are lined up with labor unions, where they demand SHORTER HOURS
AND MORE PAY! Others do not take the trouble to work at all. THEY
DEMAND GOVERNMENT RELIEF AND ARE GETTING IT. Their idea of their
rights of freedom was demonstrated in New York City, where violent
complaint was registered with the Postmaster, by a group of "relief
beneficiaries," because the Postmen awakened them at 7:30 A.M.
to deliver Government relief checks. They DEMANDED that the time
of delivery be set up to 10:00 o'clock.
If you are one of those who believe that riches can be accumulated
by the mere act of men who organize themselves into groups and demand
MORE PAY for LESS SERVICE, if you are one of those who DEMAND Government
relief without early morning disturbance when the money is delivered
to you, if you are one of those who believe in trading their votes
to politicians in return for the passing of laws which permit the
raiding of the public treasury, you may rest securely on your belief,
with certain knowledge that no one will disturb you, because THIS
IS A FREE COUNTRY WHERE EVERY MAN MAY THINK AS HE PLEASES, where
nearly everybody can live with but little effort, where many may
live well without doing any work whatsoever.
However, you should know the full truth concerning this FREEDOM
of which so many people boast, and so few understand. As great as
it is, as far as it reaches, as many privileges as it provides,
IT DOES NOT, AND CANNOT BRING RICHES WITHOUT EFFORT.
There is but one dependable method of accumulating, and legally
holding riches, and that is by rendering useful service. No system
has ever been created by which men can legally acquire riches through
mere force of numbers, or without giving in return an equivalent
value of one form or another.
There is a principle known as the law of ECONOMICS! This is more
than a theory. It is a law no man can beat.
Mark well the name of the principle, and remember it, because
it is far more powerful than all the politicians and political machines.
It is above and beyond the control of all the labor unions. It cannot
be swayed, nor influenced nor bribed by racketeers or self-appointed
leaders in any calling. Moreover, IT HAS AN ALL-SEEING EYE, AND
A PERFECT SYSTEM OF BOOKKEEPING, in which it keeps an accurate account
of the transactions of every human being engaged in the business
of trying to get without giving. Sooner or later its auditors come
around, look over the records of individuals both great and small,
and demand an accounting.
"Wall Street, Big Business, Capital Predatory Interests,"
or whatever name you choose to give the system which has given us
AMERICAN FREEDOM, represents a group of men who understand, respect,
and adapt themselves to this powerful LAW OF ECONOMICS! Their financial
continuation depends upon their respecting the law.
Most people living in America like this country, its capitalistic
system and all. I must confess I know of no better country, where
one may find greater opportunities to accumulate riches. Judging
by their acts and deeds, there are some in this country who do not
like it. That, of course is their privilege; if they do not like
this country, its capitalistic system, its boundless opportunities,
THEY HAVE THE PRIVILEGE OF CLEARING OUT! Always there are other
countries, such as Germany, Russia, and Italy, where one may try
one's hand at enjoying freedom, and accumulating riches providing
one is not too particular.
America provides all the freedom and all the opportunity to accumulate
riches that any honest person may require. When one goes hunting
for game, one selects hunting grounds where game is plentiful. When
seeking riches, the same rule would naturally obtain.
If it is riches you are seeking, do not overlook the possibilities
of a country whose citizens are so rich that women, alone, spend
over two hundred million dollars annually for lip-sticks, rouge
and cosmetics. Think twice, you who are seeking riches, before trying
to destroy the Capitalistic System of a country whose citizens spend
over fifty million dollars a year for GREETING CARDS, with which
to express their appreciation of their FREEDOM!
If it is money you are seeking, consider carefully a country
that spends hundreds of millions of dollars annually for cigarettes,
the bulk of the income from which goes to only four major companies
engaged in supplying this national builder of "nonchalance"
and "quiet nerves."
By all means give plenty of consideration to a country whose
people spend annually more than fifteen million dollars for the
privilege of seeing moving pictures, and toss in a few additional
millions for liquor, narcotics, and other less potent soft drinks
and giggle-waters.
Do not be in too big a hurry to get away from a country whose
people willingly, even eagerly, hand over millions of dollars annually
for football, baseball, and prize fights.
And, by all means, STICK by a country whose inhabitants give
up more than a million dollars a year for chewing gum, and another
million for safety razor blades.
Remember, also, that this is but the beginning of the available
sources for the accumulation of wealth. Only a few of the luxuries
and non-essentials have been mentioned. But, remember that the business
of producing, transporting, and marketing these few items of merchandise
gives regular employment to MANY MILLIONS OF MEN AND WOMEN, who
receive for their services MANY MILLIONS OF DOLLARS MONTHLY, and
spend it freely for both the luxuries and the necessities.
Especially remember, that back of all this exchange of merchandise
and personal services may be found an abundance of OPPORTUNITY to
accumulate riches. Here our AMERICAN FREEDOM comes to one's
aid. There is nothing to stop you, or anyone from engaging in any
portion of the effort necessary to carry on these businesses. If
one has superior talent, training, experience, one may accumulate
riches in large amounts. Those not so fortunate may accumulate smaller
amounts. Anyone may earn a living in return for a very nominal amount
of labor.
So--there you are!
OPPORTUNITY has spread its wares before you. Step up to the front,
select what you want, create your plan, put the plan into action,
and follow through with PERSISTENCE. "Capitalistic" America
will do the rest. You can depend upon this much--CAPITALISTIC AMERICA
INSURES EVERY PERSON THE OPPORTUNITY TO RENDER USEFUL SERVICE, AND
TO COLLECT RICHES IN PROPORTION TO THE VALUE OF THE SERVICE.
The "System" denies no one this right, but it does
not, and cannot promise SOMETHING FOR NOTHING, because the system,
itself, is irrevocably controlled by the LAW OF ECONOMICS which
neither recognizes nor tolerates for long, GETTING WITHOUT GIVING.
The LAW OF ECONOMICS was passed by Nature! There is no Supreme
Court to which violators of this law may appeal. The law hands out
both penalties for its violation, and appropriate rewards for its
observance, without interference or the possibility of interference
by any human being. The law cannot be repealed. It is as fixed as
the stars in the heavens, and subject to, and a part of the same
system that controls the stars.
May one refuse to adapt one's self to the LAW OF ECONOMICS?
Certainly! This is a free country, where all men are born with
equal rights, including the privilege of ignoring the LAW OF ECONOMICS.
What happens then?
Well, nothing happens until large numbers of men join forces
for the avowed purpose of ignoring the law, and taking what they
want by force. THEN COMES THE DICTATOR, WITH WELL ORGANIZED FIRING
SQUADS AND MACHINE GUNS!
We have not yet reached that stage in America! But we have heard
all we want to know about how the system works. Perhaps we shall
be fortunate enough not to demand personal knowledge of so gruesome
a reality. Doubtless we shall prefer to continue with our FREEDOM
OF SPEECH, FREEDOM OF DEED, and FREEDOM TO RENDER USEFUL SERVICE
IN RETURN FOR RICHES.
The practice, by Government officials of extending to men and
women the privilege of raiding the public treasury in return for
votes, sometimes results in election, but as night follows day,
the final payoff comes; when every penny wrongfully used, must be
repaid with compound interest on compound interest. If those who
make the grab are not forced to repay, the burden falls on their
children, and their children's children, "even unto the
third and fourth generations." There is no way to avoid the
debt.
Men can, and sometimes do, form themselves into groups for the
purpose of crowding wages up, and working hours down. There is a
point beyond which they cannot go. It is the point at which the
LAW OF ECONOMICS steps in, and the sheriff gets both the employer
and the employees.
For six years, from 1929, to 1935, the people of America, both
rich and poor, barely missed seeing the Old Man Economics hand over
to the sheriff all the businesses, and industries and banks. It
was not a pretty sight! It did not increase our respect for mob
psychology through which men cast reason to the winds and start
trying to GET without GIVING.
We who went through those six discouraging years, when FEAR WAS
IN THE SADDLE, AND FAITH WAS ON THE GROUND, cannot forget how ruthlessly
the LAW OF ECONOMICS exacted its toll from both rich and poor, weak
and strong, old and young. We shall not wish to go through another
such experience.
These observations are not founded upon short-time experience.
They are the result of twenty-five years of careful analysis of
the methods of both the most successful and the most unsuccessful
men America has known.
Attribution: THINK and GROW RICH ©
1938, published 1938, by THE RALSTON SOCIETY, Meriden, Conn.
This text is in the public domain in the United States by the
terms of the Digital Millennium Copyright Act because it was
published between 1923 and 1964 inclusive, and not renewed at
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edition is not sponsored or endorsed by, or otherwise affiliated
with Napoleon Hill, his family and heirs, the Napoleon Hill
Foundation, the Ralston Society, or any past or present publishers
of this book. This is not a complete reproduction of the 1937/38
edition. The preface and the chapters have been reformatted
for this online version. While we have taken every precaution
to ensure accuracy, we cannot guarantee the accuracy of the
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